Refund Policy
Refund Policy
We believe in fair, transparent and hassle-free refunds. Our 30-day money-back guarantee on hosting services means you can try IT Cadre with complete confidence.
Overview & Money-Back Guarantee
This Refund Policy governs all refund requests for services purchased from IT Cadre at itcadre.net. By purchasing any service from IT Cadre, you agree to the terms outlined in this policy.
IT Cadre is committed to fair, transparent and timely resolution of all refund requests. We review every request individually and aim to respond within 2 business days.
Effective Date: June 25, 2025 · Version: 2.0 · All refunds are processed in the original payment currency. Refund eligibility depends on the service type, when the service was purchased, and whether the service has been used or activated.
Quick Eligibility Summary
| Service | Refund Eligible | Window | Conditions |
|---|---|---|---|
| Shared Hosting | Yes | 30 days | No questions asked |
| VPS Hosting | Partial | 7 days | Unused, no abuse |
| Dedicated Servers | No | — | Non-refundable |
| Domain Registration | No | — | Non-refundable (ICANN) |
| Domain Renewal | No | — | Non-refundable |
| Domain Transfer | No | — | Non-refundable once initiated |
| SSL Certificates | Yes | 30 days | Not yet issued or used |
| Business Email | Yes | 30 days | Unused accounts only |
Domain Registration Refunds
Domain registrations are non-refundable. Once a domain name has been registered, the registration fee is immediately submitted to the domain registry (e.g. Verisign for .COM, BTCL for .BD). These fees are non-recoverable by IT Cadre, and therefore we are unable to offer refunds on domain registrations under any circumstances.
Why Domains Are Non-Refundable
When you register a domain name, IT Cadre immediately pays the registration fee to the domain registry on your behalf. This payment is irrecoverable regardless of how quickly after registration you change your mind. This policy is consistent with ICANN regulations and the standard practice of all accredited domain registrars worldwide.
- Registration fees paid to the registry are non-recoverable
- The 5-day ICANN Add Grace Period (AGP) does not apply to registrations made through IT Cadre's standard process
- Registering the wrong domain name is not grounds for a refund
- Dissatisfaction with the domain extension price after purchase is not grounds for a refund
- Duplicate domain registrations are not automatically refunded
Exception: Duplicate Registration Error
If IT Cadre's system registers the same domain twice due to a technical error on our platform (not user error), we will review the case and issue a refund for the duplicate charge upon verification. Please contact support immediately with your invoice numbers if you believe this has occurred.
What You Can Do Instead
- Let the domain expire at the end of the registration period — disable auto-renewal in your dashboard
- Transfer the domain to another registrar if you prefer to manage it elsewhere
- Sell the domain on secondary domain marketplaces
- Park the domain and point it to a page or future project
We recommend always double-checking the domain name, extension and spelling before completing your purchase. Use our cart review screen to verify your order before payment. If you registered the wrong TLD (e.g. .net instead of .com), you may simply register the correct one — you are not obligated to keep the incorrect one.
Domain Renewal Refunds
Domain renewal fees are non-refundable. Once a domain has been renewed, the renewal fee is submitted to the registry and cannot be recovered. This applies to both manual renewals and auto-renewals.
Auto-Renewal Policy
If your domain has auto-renewal enabled and you did not intend to renew it, please note the following:
- Auto-renewal notifications are sent by email at 60 days, 30 days and 7 days before the renewal date
- It is your responsibility to disable auto-renewal before the renewal date if you do not wish to renew
- Auto-renewal can be disabled at any time from your dashboard under Domains → Manage → Auto-Renewal
- Once the renewal charge has been processed and submitted to the registry, no refund is possible
Exception: Technical Billing Error
If your account was charged for a domain renewal due to a verified technical error in our billing system (e.g. charged twice for the same domain, or charged after successfully cancelling auto-renewal), we will investigate and issue a refund upon verification. Please contact us within 14 days of the charge with your invoice number.
To avoid unwanted domain renewals, we strongly recommend reviewing your auto-renewal settings regularly in your IT Cadre dashboard. You can also set a calendar reminder before each domain's expiry date.
Domain Transfer Refunds
Domain transfer fees are non-refundable once the transfer has been initiated. Transfer fees are immediately applied toward the renewal of your domain at the gaining registrar, as required by ICANN policy.
Before Transfer Initiation
If you have paid for a domain transfer but the transfer has not yet been initiated (i.e. we have not yet sent the transfer request to the registry), please contact our support team immediately. In such cases, we may be able to cancel the transfer and issue a refund minus any applicable processing fees.
Failed Transfers
If a domain transfer fails due to factors within IT Cadre's control (such as a system error on our end), we will issue a full refund of the transfer fee. However, if the transfer fails because of:
- Incorrect EPP / Auth code provided by the customer
- Domain lock not disabled at the losing registrar
- Customer rejected or cancelled the transfer confirmation email
- Domain within 60-day lock period (recent registration or prior transfer)
- Domain in expired, suspended or redemption status
In these cases, no refund will be issued as the failure is outside IT Cadre's control. Our support team is available 24/7 to help you resolve transfer issues and re-attempt the transfer successfully.
Our transfer team will notify you within 24 hours if a transfer cannot be completed and will guide you through the next steps. We never abandon a transfer without explanation.
Web Hosting Refunds
30-Day Money-Back Guarantee on all Shared Hosting plans. If you are not completely satisfied with your hosting service within the first 30 days of purchase, request a full refund — no questions asked.
Shared Hosting — 30-Day Guarantee
Our shared hosting plans (Starter, Business, Pro and Enterprise) come with a full 30-day money-back guarantee. To be eligible:
- Your refund request must be submitted within 30 calendar days of the original purchase date
- The plan must be for a new purchase — upgrades and renewals are not covered
- The hosting account must not have been used to send spam, host malware or violate our Acceptable Use Policy
- Refund applies to the hosting plan fee only — domain registration fees bundled with hosting packages are non-refundable
What Is and Is Not Covered
Refundable (Shared Hosting)
EligibleNon-Refundable (Hosting)
Not EligibleHosting Renewal Refunds
Hosting plan renewals are not eligible for refunds. We send renewal reminder emails at 30 days and 7 days before the renewal date. If you do not wish to renew, cancel your hosting plan from your dashboard before the renewal date to avoid being charged. Cancellation removes auto-renewal but keeps your account active until the paid period ends.
Pro tip: If you want to test our hosting before committing, sign up for a monthly plan. Monthly plans are eligible for the 30-day guarantee and allow you to cancel without being locked in for a year.
VPS & Dedicated Server Refunds
VPS Servers
LimitedDedicated Servers
Non-RefundableVPS Refund Eligibility
VPS plans may be eligible for a partial refund within the first 7 days of a new purchase, subject to the following conditions:
- Request submitted within 7 calendar days of initial purchase
- VPS has not been used for significant workloads, data storage or service delivery
- No Acceptable Use Policy violations
- VPS plan renewals are not eligible for refunds
- One-time setup fees are non-refundable
- Bandwidth overage charges are non-refundable
Dedicated Server Policy
Dedicated server services require significant hardware and network resource allocation before your server is provisioned. Because dedicated servers are physical machines reserved exclusively for your use, all fees — including initial setup fees, monthly subscription fees and any add-on fees — are strictly non-refundable from the moment the server is provisioned.
We strongly recommend testing with a VPS plan before committing to a dedicated server. Our sales team can arrange a guided demo or proof-of-concept environment before you sign up for a dedicated server. Contact suppport@itcadre.net to arrange this.
Business Email Refunds
Business Email plans are eligible for a full refund within 30 days of the initial purchase, provided the email accounts have not been used to send emails, receive significant mail or been connected to external clients or services.
Eligibility Conditions
- Refund request submitted within 30 calendar days of purchase
- Email accounts have not been actively used (no outbound emails sent, no inbound mail received beyond system setup notifications)
- New subscription only — renewal fees are not refundable
- Accounts used to send bulk, promotional or transactional emails are not eligible
- Accounts involved in spam complaints, abuse reports or AUP violations forfeit refund eligibility
- Email plans bundled with hosting renewals or domain purchases are subject to the non-refundable component rules
Email plan renewals are not refundable. Renewal reminders are sent 30 days and 7 days before the renewal date. Disable auto-renewal from your dashboard if you do not wish to continue.
SSL Certificate Refunds
SSL certificates purchased through IT Cadre are eligible for a full refund within 30 days of purchase, provided the certificate has not been issued or has been issued but not yet installed on a domain.
Refund Eligibility
- Certificate not yet issued (validation process not completed) — full refund
- Certificate issued within 30 days but not yet installed or used — full refund
- Certificate issued but you ordered the wrong type (e.g. DV vs OV) — refund for the incorrect certificate, at our discretion
- Certificates that have been installed on a live domain — not eligible
- Certificate renewals — not eligible for refunds
- Extended Validation (EV) certificates after validation has been completed — not eligible
- After 30 days from purchase date — not eligible regardless of usage
Certificate Revocation
If you request a refund and the certificate has already been issued, we will revoke the certificate upon processing your refund. Revocation will be submitted to the Certificate Authority within 24 hours of the refund being approved. You will receive written confirmation of revocation.
Revoking an active SSL certificate will cause browser security warnings on any domain where it is installed. Ensure you have removed or replaced the certificate before we process the revocation. Our support team can assist with transition to a new certificate.
Non-Refundable Items
The following items and charges are strictly non-refundable under all circumstances:
- Domain registration fees — regardless of extension, registration period or reason for request
- Domain renewal fees — including auto-renewals not cancelled before the renewal date
- Domain transfer fees — once the transfer has been initiated with the registry
- Domain restoration fees — fees to redeem a domain from the redemption period after expiry
- Dedicated server fees — including setup, monthly, and early termination charges
- VPS setup fees — one-time provisioning charges
- Hosting plan renewals — automatic or manual renewals beyond the initial 30-day window
- WHOIS Privacy Protection fees — privacy service fees are non-refundable once enabled
- Premium domain acquisitions — marketplace or auction domain purchases
- Bandwidth overage charges — excess usage charges applied to any service
- Custom development or setup work — any bespoke service work completed by our team
- Accounts terminated for AUP violations — no refund for services terminated due to spam, abuse or policy violations
- ICANN fees — fees collected on behalf of ICANN are remitted directly and are non-recoverable
- Any service used or consumed — services where the value has been delivered (data transferred, emails sent, compute time used)
Accounts that are suspended or terminated for violations of our Terms of Service, Acceptable Use Policy or Anti-Spam Policy are not eligible for any refund. All fees paid prior to termination are forfeited.
How to Request a Refund
Requesting a refund from IT Cadre is straightforward. Follow these steps to submit your request:
Log In to Your Account
Visit itcadre.net and log in to your IT Cadre account. Go to Billing → Invoices to locate the invoice for the service you want to refund. Note the invoice number.
Submit a Support Ticket
Open a support ticket from your dashboard under Support → New Ticket, or email suppport@itcadre.net directly. Use the subject line: "Refund Request – Invoice #[your invoice number]".
Provide Required Information
Include in your request: your full name, registered email address, invoice number, service name, reason for the refund request, and the date of purchase. The more detail you provide, the faster we can process your request.
Review & Verification
Our billing team will verify your identity, review the request against our Refund Policy, and confirm eligibility. We may contact you for additional information if required. You will receive a response within 2 business days.
Refund Issued
If your request is approved, the refund will be issued to your original payment method within the timeframes specified in Section 11 below. You will receive a confirmation email with the refund details and expected arrival time.
Refund requests submitted by the registered account holder only will be processed. Requests from third parties without written authorisation from the account holder will be declined for security reasons. All refund requests are reviewed on a case-by-case basis.
Refund Processing Timeframes
Once a refund is approved, processing times vary based on your payment method. All timeframes are from the date the refund is approved, not the date it is requested.
| Payment Method | Processing Time After Approval | Notes |
|---|---|---|
| Credit / Debit Card (Visa, Mastercard, Amex) | 5–10 business days | Time varies by issuing bank |
| PayPal | 3–5 business days | Returned to PayPal balance or original card |
| bKash | 1–3 business days | Returned to original bKash number |
| Nagad | 1–3 business days | Returned to original Nagad number |
| Rocket (DBBL) | 3–5 business days | Returned to original Rocket number |
| Stripe (International Cards) | 5–10 business days | Card statement credit |
| Bank Transfer / Wire | 7–14 business days | International transfers may take longer |
Refund processing times are estimates and are subject to delays beyond IT Cadre's control, including public holidays, bank processing delays and payment processor schedules. If you have not received your refund within the maximum timeframe, please contact our billing team with your refund confirmation number.
Refund Methods
All approved refunds are returned to the original payment method used for the purchase. IT Cadre does not issue refunds to a different payment method, bank account or card other than the one used for the original transaction.
IT Cadre Account Credit
In some cases, or at your request, we may issue a refund as IT Cadre Account Credit. Account credit:
- Is applied instantly to your IT Cadre account balance
- Can be used for any future IT Cadre service purchase
- Does not expire
- Cannot be converted back to cash once issued as credit
- Is non-transferable to other accounts
Partial Refunds
In cases where a partial refund is appropriate (e.g. a pro-rata refund for unused hosting time, or a refund minus processing fees), we will clearly state the refund amount, the deducted amount and the reason in our approval email.
Currency exchange differences are not refundable. If you paid in a currency other than USD and exchange rates have changed since your payment, the refund will be in the same currency you paid, at the original exchange rate used at time of payment.
Disputes & Chargebacks
Contacting Us First
We strongly encourage you to contact our billing team directly before initiating a chargeback or payment dispute with your bank or card issuer. In most cases, we can resolve the issue faster than the chargeback process and without the complications it creates for your account.
Chargeback Policy
If you initiate a chargeback with your bank or payment provider for a charge that falls within our refund policy, the following will apply:
- Your IT Cadre account will be immediately suspended pending investigation
- All active services associated with your account may be suspended until the dispute is resolved
- We will submit evidence to the payment processor to contest the chargeback if we believe it is invalid
- Successful chargebacks do not constitute a service cancellation — you remain responsible for any amounts owed
- Accounts with unresolved chargebacks may be permanently terminated
Fraudulent Chargebacks
Filing a fraudulent chargeback (claiming non-delivery of a service that was delivered) is a violation of our Terms of Service and may constitute fraud under applicable law. We reserve the right to pursue recovery of fraudulent chargeback amounts through legal channels and to report such activity to relevant authorities.
Dispute Resolution Process
If you have a billing dispute that is not covered by our standard refund policy, please contact us at suppport@itcadre.net. We will review your case individually and attempt to find a fair resolution. Disputes must be raised within 90 days of the original charge.
We have a 98%+ customer satisfaction rate on refund and dispute resolutions. Our billing team is authorised to use discretion in special circumstances and we genuinely aim to find fair outcomes for all parties.
Changes to This Refund Policy
IT Cadre reserves the right to update this Refund Policy at any time to reflect changes in our services, pricing, legal requirements or business practices. Changes will be published on this page with a revised effective date.
- Minor changes — revised date updated on this page; continued use of services constitutes acceptance
- Material changes — email notification to all registered users at least 30 days before the changes take effect
- The refund policy in effect at the time of your purchase governs your order, not any subsequently updated version
We maintain version history of this policy. You may request a copy of any prior version by contacting suppport@itcadre.net.
This Refund Policy was last reviewed and updated in June 2025 (Version 2.0). It supersedes all previous versions of IT Cadre's refund and money-back guarantee policies.
Contact Us
Our billing and support teams are available to assist you with any refund-related questions, disputes or requests. We aim to respond to all billing enquiries within 4 business hours.
Billing & Refunds
suppport@itcadre.net
For refund requests, invoice queries, and payment issues
24/7 Support
suppport@itcadre.net
General support, technical issues, and account questions
Enterprise & Sales
suppport@itcadre.net
Custom plans, bulk purchases, and enterprise agreements
When contacting us regarding a refund, please always include your account email address, invoice number, service name and a brief description of your issue. This helps us resolve your request as quickly as possible.
Support Hours: 24 hours a day, 7 days a week, 365 days a year — including public holidays. Our average first response time is under 2 hours. Billing team responses: within 4 business hours (Sunday–Thursday, 9am–6pm BDT).